Addresses and bookings – search and select

Clients and bookings can be searched for and selected according to different criteria. Such criteria could be for instance address data, advertising codes, client attributes, booking characteristics, sales and/or travel history. The addresses thus obtained are the basis for futher action, e.g. serial letters, faxes or mails can be produced. DaVinci manages and maintains the client history independantly. Here all travel data which are available in the selection are stored: payments, letters, catalogue requests etc. Customer relationship management (CRM): More than ever good customer relations are essential for a company´s success nowadays. Whoever wants to sell something must be able to deal with customers and prospective customers in a professional way. Service is the crucial factor. In order to enable you to meet these requirements DaVinci offers special functions which support a professional customer relationship management. With such a CRM you can unite, manage and analyse among other things information from different types of communication such as conversation, telephone, telefax, e-mail, internet, post etc. Any activities  following are put into the internal queue automatically for further treatment.